The Rules of the House

Pediatric Dentistry of Salisbury is not like some other dental offices who make you abide by various crazy rules. We have rules, but try to fit our patients’ needs. Give them a read; and if you have any questions, please call us, email us or attach a note to a carrier pigeon and send it our way. We’d love to hear from you – or your pigeon.

Appointments

Scheduling

Office visits are by appointment only, but we always make time for emergencies. However, we make every effort to see your child at the scheduled appointment time; and we ask you to afford us the same courtesy.

Schools consider dental appointments to be excused absences. We will give you a doctor’s note for the school upon request.

Tip #1

Preschool-age children should be seen in the morning because many are most cooperative then. This also enables our team to work slowly and at a comfortable pace for your child.

Tip #2

School-age children also are often most comfortable with morning appointments. However, many children may be fine with later appointments – depending on the planned procedures.

Keeping Happy Kids Happy

Despite our best efforts, sometimes dental work cannot be completed as planned. We understand that it may be frustrating and inconvenient to have to schedule another visit. That may require you to change other plans. That being said, we ask that you respect our policy to not restrain or otherwise cause distress to a child in order to complete non-emergency dental work.

We sometimes use nitrous oxide, or “laughing gas” on a case-by-case basis if it is necessary.

Pre-Appointments

We encourage you to pre-appoint your child’s next care check-up during your visit. This is especially important if you want those desirable early morning and late afternoon time slots.

Cancellations

Check-ups

We are a small office that sets aside an appointment time specifically for your child. But, we understand sickness and emergencies may keep you from attending a scheduled appointment. Should you find yourself unable to keep your appointment, please let us know at least 48 hours in advance or you may be charged a $40 cancellation fee. We will try to reschedule your child’s appointment at a more convenient time. Please understand the best appointment times are difficult to obtain with short notice. We also track multiple cancellations within a family and may be forced to terminate our relationship if the same family has multiple last minute cancellations. Please take a look at our cancellation policy for more details.

Operative Appointments

Many times, other patients would like an opportunity to have an earlier appointment – out of courtesy to others, please contact us at least 48 hours prior to your child’s treatment appointment should you need to reschedule the treatment for non-emergent reasons. There is a $100 treatment appointment cancellation fee if you do not provide us enough notice. We will try to reschedule you at a more convenient time. Please understand the best appointment times are difficult to obtain with short notice.

Click here to read our Complete Cancellation policy

Parent Participation

Check-ups

At Pediatric Dentistry of Salisbury, teamwork is one of our core values. Dr. Lewis depends on parents to be part of our team, taking an active role in their children’s dental and oral health. We always encourage parents to accompany their children in our clinical area during exams.

We ask that you play along with us and take part if we sing any silly songs or play silly games. Please refrain from talk of pain or discomfort. If dental offices make you uncomfortable, we ask that you kindly hang out in the waiting room and we’ll let you know when we’re all finished.

Operative Appointments

As with any minor medical/surgical procedures, it is necessary for Dr. Lewis and our team to focus 100% on your child. In return, it is necessary for your child to focus 100% on our instructions for the procedure. Additionally, dental anxiety is quite common in today’s society. While we do everything in our power to keep your child happy and comfortable, if a family member has any dental anxiety (however mild) we have found it can have a significant effect on behavior in children especially if an anxious family member is present.

We don’t mind if one parent is in the room, but we ask you be a silent observer when you are in the treatment rooms. It is no difference if you are observing your child in school. We ask that you give us the opportunity to focus on your child. It is our goal to provide the best care possible and not be distracted by interruptions.

Financial Policy

Payments (Self Pay and Operative Appointments)

Unless prior arrangements have been made, payment for dental services is due at time of visit. Payments are the responsibility of the person accompanying your child/children to the appointment. Please plan accordingly if someone other than the parent is bringing the child to the appointment.

Accepted Payment Methods

  • Cash
  • Check
  • Visa
  • MasterCard
  • American Express
  • Discover

Collections

Unless a payment plan has been established, patient balances over 90 days are automatically submitted to collections by our practice software and are assessed a $50.00 collections fee, plus any fees associated with collection of the past due amount.

Unless a payment plan or payment arrangements have been made, no outstanding dental treatments will be performed, with exception to dental emergencies.

Unless a payment plan has been established, patient balances over 90 days are automatically submitted to collections by our practice software and are assessed a $50.00 collections fee, plus any fees associated with collection of the past due amount.

Unless a payment plan or payment arrangements have been made, no outstanding dental treatments will be performed, with exception to dental emergencies.

Outstanding Visits

Patients not seen for recommended recall intervals or whom have not scheduled recommended treatments are subject to dismissal. Patients not seen after 12 months will be automatically deactivated and records will be sent upon request.

Still Have Some Questions?

We have the answers. If you can’t find what you’re looking for on this page, we recommend the following:

Contact Us

Call Us 410.749.0133 Email Us